Waymo CEO suggests Uber partnership was risky for passengers

Tekedra Mawakana, the Co-CEO of Alphabet Inc.'s Waymo, indicated that the company's decision to discontinue its exclusive robotaxi arrangement with Uber Technologies Inc. was driven by direct input from its user base. The company acted in response to consistent requests from riders seeking greater reliability in the scheduling of autonomous driving services. Mawakana characterized the previous arrangement with Uber as a 'crapshoot' from the perspective of the passengers, signaling a shift in operational strategy based on customer experience metrics.